Privacy Policy

1. Scope of This Policy

This Privacy Policy applies specifically to information collected from visitors and users of our public website (https://anric.com.au), including submissions through our online contact forms, callback requests, and free assessment modals.

Organizations that engage ANRIC for contracted Managed IT Services, Cloud Hosting, Cybersecurity Management, or Technical Support agreements are governed by separate, comprehensive commercial service agreements and client data policies.

2. Information We Collect via Our Website

When you visit or interact with our website, we may collect the following types of information:

• Information You Provide Voluntarily: When you complete an enquiry form, request a consultation, or register for a free IT assessment, we collect the details you submit, including your full name, business or company name, email address, telephone number, area of interest, and any message or description you provide.
• Technical & Browsing Information: When you navigate our site, standard web server logs automatically record information such as your IP address, browser type and version, device type, operating system, referring URL, pages viewed, and the date and time of your visit.

3. How Information Is Collected

We collect information through our website in the following ways:

• Directly from you when you fill out and submit an online contact form, consultation request, or audit form;
• When you click to call our published telephone numbers or initiate an email to our team;
• Automatically through web browser cookies and standard server logs as you browse the website.

4. How We Use Website Information

Information obtained via our website is used solely for legitimate business purposes, including:

• Responding to your enquiries, consultation requests, and service questions;
• Delivering requested quotes, proposals, and scheduling free IT assessments;
• Maintaining website functionality, troubleshooting technical errors, and improving overall browsing experience;
• Protecting our website and online forms from automated spam, fraudulent submissions, and malicious activity through invisible bot-detection safeguards;
• Complying with applicable Australian legal and regulatory obligations.

5. Cookies & Website Analytics

Our website may use standard session and functionality cookies to support site navigation and improve your experience. Cookies are small text files placed on your device by your web browser:

• Cookies allow our website to remember your preferences and ensure security across our interactive forms;
• We may use aggregated, non-identifying analytics to understand which website pages and services attract the most visitor interest;
• You can configure your browser to reject cookies or notify you when a cookie is placed. Most features of the website will continue to function normally if cookies are disabled.

6. Data Security & Protection

We implement appropriate technical and organizational measures to safeguard the information submitted via our website:

• Encryption in Transit: All website traffic and form submissions are encrypted using modern Transport Layer Security (TLS/HTTPS);
• Spam & Bot Defense: Online forms incorporate intelligent invisible safeguards to filter out automated malicious submissions;
• Restricted Access: Inquiries submitted through the website are forwarded securely to authorized ANRIC personnel solely for follow-up and response;
• Australian Hosting: Our web hosting infrastructure is situated in secure Australian data facilities.

7. Disclosure to Third Parties

We do not sell, rent, trade, or commercialize your personal information to third parties. We may disclose website enquiry details only to:

• Trusted technical service providers who assist us in operating our website and email delivery systems, bound by strict confidentiality;
• Law enforcement or regulatory authorities where required by Australian law or a valid court order.

8. Third-Party Links

Our website may contain links to external third-party websites for convenience and reference. ANRIC is not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any linked sites you visit.

9. Retention & Disposal of Website Data

We retain website enquiries and contact submissions only for as long as necessary to address your request and fulfill legitimate business administrative requirements. When information is no longer needed, it is securely deleted or de-identified.

10. Accessing Your Information & Contact

Under the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you from your website interactions, or to request corrections if any details are inaccurate. If you have any questions regarding this Website Privacy Policy or wish to update your details, you can contact us at:

ANRIC IT PTY LTD
Telephone: (03) 8678 2000
Email: richardb@anric.com.au
Head Office: Melbourne, Victoria, Australia

11. Changes to This Website Privacy Policy

We may update this Website Privacy Policy from time to time to reflect changes in our website operations or Australian privacy standards. Any revised policy will be posted on this page with an updated Effective Date. Your continued use of the website following any changes constitutes acceptance of the updated policy.